Customer Support

Our dedicated customer service team is always ready to help.

Orders & Shipping

When will I receive my order?

Orders are typically processed within 1-3 business days. Delivery time depends on your location and selected shipping method.

How can I create an account?

Click the 'My Account' icon at the top right of our website and follow the sign-up instructions.

How do I update my shipping address?

Log into your account, go to 'Account Settings,' and update your shipping details.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also check the 'Order History' section in your account.

Is my credit card information stored?

Your security is our priority. We do not store credit card details without your permission. You can choose to save your payment information at checkout for future orders.

Will sales tax be applied to my order?

Sales tax is calculated at checkout based on your shipping address.

Do you offer international shipping?

Currently, we ship within the United States. We are working on expanding our shipping options.

Will all my items arrive in one package?

Depending on product availability and warehouse locations, your order may be shipped in multiple packages.

Returns & Exchanges

What is your return policy?

We accept returns for unused, unopened items within 30 days. For full details, please visit our Returns Policy Page.

What if I receive the wrong item?

We apologize for the mistake. Contact us at service@rnradvantage.com with your order details, and we will resolve the issue promptly.

My order arrived damaged. What should I do?

We're sorry for the inconvenience. Please email service@rnradvantage.com with photos of the damaged item, and we’ll work on a solution.

Where do I send my authorized return?

After obtaining return authorization, we will provide the appropriate return address.

How can I reach customer support?

You can email us at service@rnradvantage.com 

What if I entered the wrong shipping address?

If your order has not been processed yet, please contact us as soon as possible to update your address.

Can I modify or cancel my order after placing it?

We process orders quickly, but if you contact us right away, we may be able to make changes or cancel your order.

Can I pre-order an out-of-stock item?

Currently, we do not offer pre-orders. You can sign up for restock alerts on the product page.

Contact Us

For any further assistance, feel free to reach out to our support team at service@rnradvantage.com.